Are We So Deprived? How Important Is Customer Service?

     I got to thinking this past week about a strange set of circumstances.  My husband, Jeff Wellman and his partners, Dixie Brown & Paul Counts, launched an internet marketing product and the response was so over the top that I was a bit perplexed.  I mean…people were calling to say thank you for the customer service, people  were amazed that he (the product owner), answered his own phone, people being shocked that he even put his own (real) phone number on the product page.  

        One caller was so taken aback that he laughed and said he had something all prepared to leave on a voice mail…and, when the phone was answered by the product owner…he didn’t know what to say; now that is kind of funny!   The whole response, to this old fashioned way of doing business, was wonderful in an amazing sort of way…it got me thinking; are we so deprived of good customer service that when we experience it, we are flustered enough that we feel we must acknowledge it?  🙂 

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Where’s The Family Honor In An Honor Killing?

      Once again the term an honor killing, has hit the news.  A  Pakistani father, Chaudhry Rashid living in Georgia, who had arranged a marriage for his 25 year old daughter Sandeela Kanwal, is being accused of killing her when she expressed that she no longer wished to be married to the man (who she had not seen in recent months as he lives in Chicago). 

      Sandeela Kanwal was unhappy with the arranged marriage and wished to divorce.  Her father allegedly strangled her to death out of a cultural sense of family honor that was in jeaparody in his mind.   He was so angry that he chose to end her life, rather than admit that a marriage he had helped to arrange was not working out well. 

       Did he put so little value in his daughter’s happiness that he put his own sense of embarassment, about the failure of the marriage, ahead of her life?  Obviously she respected her father’s wishes and married the man her father had picked out for her.  There must have been a compelling reason for her to wish to leave the marriage. What I want to know is…how is family honor preserved by killing one’s own daughter?  How is it more honorable to murder than it is to divorce; in any culture? 

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